Refund policy
At Honey Skin Co, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns
Customers may request a return within 7 days of receiving their order.
To be eligible for a return:
- The item must be unused and unopened.
- The item must be in its original packaging.
- Proof of purchase must be provided.
For hygiene and safety reasons, we cannot accept returns on:
- Opened skincare products
- Used beauty products
- Products that have been tampered with after delivery
unless the product is defective or was supplied incorrectly.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
please contact us within 48 hours of delivery and provide:
- Your order number
- Photographs showing the issue
- A description of the problem
Upon verification, Honey Skin Co will arrange a replacement, repair, or refund in accordance with the Consumer Protection Act.
Refunds
Approved refunds will be processed to the original payment method used during purchase.
Please allow:
- 3–5 business days for processing by Honey Skin Co
- Additional time depending on your payment provider or bank
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, it will be treated as a return request and the above conditions will apply.
Delivery Issues
Customers are responsible for providing accurate delivery information.
Honey Skin Co cannot be held responsible for delays or delivery failures resulting from incorrect address information supplied by the customer.
Contact Information
For refund or return requests, please contact:
Honey Skin Co Customer Support
Email: rowenajade08@gmail.com
Response Time: Within 1–2 business days